General FAQs & Help Tips
Find the most common answers to questions that apply to all of our products here.
General Questions
- Can I connect to a Wi-Fi network and ScreenBeam simultaneously with my Miracast device?
- Can I downgrade the firmware currently installed on my ScreenBeam?
- Can I extend my Windows desktop to the HDTV or Projector from my device?
- Can I stream to multiple HDTV's using an HDMI splitter with my ScreenBeam receiver?
- Do I need an existing wireless network in order to use ScreenBeam?
- How can I contact support for help with my ScreenBeam Product?
Compatibility
- How to Connect ChromeOS/Chrome to ScreenBeam
- How To Connect iOS to ScreenBeam
- Can I connect my Mac devices to the ScreenBeam Receiver?
- Can I push media to the ScreenBeam receiver using DLNA?
- Can Samsung AllShareCast connect to ScreenBeam?
- Can the Microsoft Surface Pro (Gen 1) tablet connect to ScreenBeam?
Troubleshooting
- Clear Miracast profiles from Registry in Windows 10 with PSTools
- After connecting, why am I only seeing my desktop background with no icons on the TV/Projector display?
- CEC in ScreenBeam Pro sometimes does not allow an CEC-enabled LCD/LED TV to power off.
- I can't hear any audio or sound on my HDTV after ScreenBeam connection is established.
- I cannot turn off my HDTV and/or the HDTV automatically switches to the HDMI input that ScreenBeam receiver is connected to.
- I'm seeing choppy and/or there are brief pauses during playing Internet video on my Miracast device. How can I resolve this?