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  1. ScreenBeam Commercial Support
  2. General FAQs & Help Tips

General FAQs & Help Tips

Find the most common answers to questions that apply to all of our products here.

General Questions

  • Can I connect to a Wi-Fi network and ScreenBeam simultaneously with my Miracast device?
  • Can I downgrade the firmware currently installed on my ScreenBeam?
  • Can I extend my Windows desktop to the HDTV or Projector from my device?
  • Can I stream to multiple HDTV's using an HDMI splitter with my ScreenBeam receiver?
  • Do I need an existing wireless network in order to use ScreenBeam?
  • How can I contact support for help with my ScreenBeam Product?
See all 18 articles

Compatibility

  • Can I connect my Mac devices to the ScreenBeam Receiver?
  • Can I push media to the ScreenBeam receiver using DLNA?
  • Can Samsung AllShareCast connect to ScreenBeam?
  • Can the Microsoft Surface Pro (Gen 1) tablet connect to ScreenBeam?
  • Does ScreenBeam Wireless Display support Nvidia Shield game console?
  • How can I tell if my device supports Wi-Fi Miracast?
See all 9 articles

Troubleshooting

  • Clear Miracast profiles from Registry in Windows 10 with PSTools
  • After connecting, why am I only seeing my desktop background with no icons on the TV/Projector display?
  • CEC in ScreenBeam Pro sometimes does not allow an CEC-enabled LCD/LED TV to power off.
  • I can't hear any audio or sound on my HDTV after ScreenBeam connection is established.
  • I cannot turn off my HDTV and/or the HDTV automatically switches to the HDMI input that ScreenBeam receiver is connected to.
  • I'm seeing choppy and/or there are brief pauses during playing Internet video on my Miracast device. How can I resolve this?
See all 18 articles

  • Open a Support Ticket