Troubleshooting
- While trying to connect I receive the message “Oops, Something Went Wrong” or “Unable To Connect”, what should I do?
- After connecting, why am I only seeing my desktop background with no icons on the TV/Projector display?
- CEC in ScreenBeam Pro sometimes does not allow an CEC-enabled LCD/LED TV to power off.
- I can't hear any audio or sound on my HDTV after ScreenBeam connection is established.
- I cannot turn off my HDTV and/or the HDTV automatically switches to the HDMI input that ScreenBeam receiver is connected to.
- I'm seeing choppy and/or there are brief pauses during playing Internet video on my Miracast device. How can I resolve this?
- Mosaic or distorted video or image occurs on TV when using Miracast devices.
- My device connects to ScreenBeam, but all I see on my TV is a black screen.
- My Slideshow or PowerPoint quality is distorted on TV when changing pictures or slides.
- TV may temporarily display a black screen after ScreenBeam boots up or upon wireless display connection.
- Why am I experiencing stuttering video and out−of−sync audio on my laptop/tablet when connected to ScreenBeam?
- Why can I not detect my ScreenBeam receiver when using Windows 8.1/10?
- Why can't I see anything on my TV screen?
- Why can't my Android device connect even though I have the Wi-Fi Direct option?
- Why do I immediately get the message “Oops, Something Went Wrong” or “Unable to Connect”?
- Why is my laptop/PC's audio muted once I connect to ScreenBeam receiver?
- Wi-Fi Miracast devices cannot simultaneously connect to ScreenBeam Receiver and Wi-Fi Router OR loss of Internet when connect Miracast device to ScreenBeam Receiver.