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  1. ScreenBeam Commercial Support
  2. General FAQs & Help Tips
  3. Troubleshooting

Troubleshooting

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  • Clear Miracast profiles from Registry in Windows 10 with PSTools
  • After connecting, why am I only seeing my desktop background with no icons on the TV/Projector display?
  • CEC in ScreenBeam Pro sometimes does not allow an CEC-enabled LCD/LED TV to power off.
  • I can't hear any audio or sound on my HDTV after ScreenBeam connection is established.
  • I cannot turn off my HDTV and/or the HDTV automatically switches to the HDMI input that ScreenBeam receiver is connected to.
  • I'm seeing choppy and/or there are brief pauses during playing Internet video on my Miracast device. How can I resolve this?
  • Mosaic or distorted video or image occurs on TV when using Miracast devices.
  • My device connects to ScreenBeam, but all I see on my TV is a black screen.
  • My Slideshow or PowerPoint quality is distorted on TV when changing pictures or slides.
  • TV may temporarily display a black screen after ScreenBeam boots up or upon wireless display connection.
  • While trying to connect I receive the message “Oops, Something Went Wrong” or “Unable To Connect”, what should I do?
  • Why am I experiencing stuttering video and out−of−sync audio on my laptop/tablet when connected to ScreenBeam?
  • Why can I not detect my ScreenBeam receiver when using Windows 8.1/10?
  • Why can't I see anything on my TV screen?
  • Why can't my Android device connect even though I have the Wi-Fi Direct option?
  • Why do I immediately get the message “Oops, Something Went Wrong” or “Unable to Connect”?
  • Why is my laptop/PC's audio muted once I connect to ScreenBeam receiver?
  • Wi-Fi Miracast devices cannot simultaneously connect to ScreenBeam Receiver and Wi-Fi Router OR loss of Internet when connect Miracast device to ScreenBeam Receiver.

  • Open a Support Ticket